We want you to be happy with Shellway. If something isn't working, reach out first — we're often able to resolve issues quickly.
You may request a full refund within 7 days of a monthly billing date. After 7 days, the charge is final and we do not issue partial refunds for unused time within a billing cycle.
You may request a full refund within 30 days of your initial annual payment. After 30 days, we will issue a prorated refund for the remaining full months, minus any applicable payment processing fees.
The free plan has no charges and therefore no refunds.
We may decline a refund if we determine that the account was used in violation of our Terms of Service, including abuse of the free trial period.
Email support@getshellway.com with the subject line "Refund request" and include your account email and the reason for the refund. We process refunds within 5–7 business days. Depending on your bank, the funds may take an additional 5–10 days to appear in your account.
Refunds for payments made via Razorpay will be processed to the original payment method. GST paid is non-refundable once an invoice has been issued, as required by Indian tax law.
Questions: support@getshellway.com